Terms & Conditions
PlatinumPT Last updated: 10 August 2026
Please read these Terms & Conditions ("Terms") carefully before using our website or purchasing any programs or coaching services. By purchasing a program, subscribing to 1-on-1 coaching, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.
In these Terms, "we", "us" and "our" refer to PlatinumPT, and "you" and "your" refer to the client or website user.
1. Our Services
We provide online personal training services, including custom training programs and 1-on-1 online coaching, delivered through a third-party coaching app. Services may include training plans, exercise demonstrations, check-ins, messaging support, and general nutrition and lifestyle guidance. The specific inclusions depend on the program or coaching plan you purchase.
Our services provide general health and fitness guidance only. They are not medical, physiotherapy, or dietary advice, and are not a substitute for professional medical care.
2. Eligibility
You must be at least 18 years old to purchase our services, or have the consent and supervision of a parent or legal guardian. By purchasing, you confirm that the information you provide about yourself is true, accurate, and complete.
3. Health Disclaimer & Assumption of Risk
Physical exercise carries inherent risks, including the risk of injury. Before starting any program, you should consult your doctor or a qualified medical professional, particularly if you have any pre-existing medical conditions, injuries, are pregnant, or are unsure about your ability to exercise safely.
You are responsible for disclosing accurate and complete health information to us before beginning. You agree to exercise within your own limits, stop if you feel unwell or experience pain, and seek medical advice where appropriate. You participate in all training and activities voluntarily and at your own risk. Our services are not intended to diagnose, treat, or prevent any medical condition.
4. Communication & Response Times
Coaching communication is provided through our designated coaching app or other communication channels specified by us. While we aim to respond to your messages within a reasonable timeframe, we do not guarantee an immediate response. Our services are not an emergency or medical service. If you experience a medical emergency or urgent health concern, you should contact an appropriate emergency or healthcare service immediately.
5. Bookings & Payments
All prices are listed in New Zealand Dollars (NZD). Whether prices include or exclude GST will be clearly shown at the time of purchase. Payment is required in full at the time of purchase for programs, and in advance for each billing period for 1-on-1 coaching.
1-on-1 coaching is offered on a recurring subscription basis (for example, monthly). The recurring nature, frequency, and amount of these payments will be made clear to you before you purchase. By subscribing, you authorise us (or our payment provider) to charge the applicable fee for each billing period until you cancel in accordance with these Terms.
You are responsible for providing valid, up-to-date payment details. If a payment fails, we may suspend access to your program or coaching until payment is received.
6. Refunds & Cancellations
Digital Programs: Due to the digital nature of our programs, we generally do not offer refunds once access to a program has been provided, except where a refund or other remedy is required under applicable New Zealand law.
1-on-1 Coaching: Refunds may be considered on a case-by-case basis at our discretion, subject always to any rights and remedies available to you under applicable New Zealand law.
Cancelling coaching: You may cancel your 1-on-1 coaching at any time by contacting us using the contact details provided on our website. Cancellation will prevent future billing and will normally take effect at the end of your current paid billing period. No further recurring charges will be made after cancellation, unless a payment has already been processed or is otherwise properly owing. You will retain access to your coaching until the end of the period you have paid for.
Nothing in this section limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 (see the "Consumer Rights" section below).
7. Promotional Codes & Discounts
From time to time we may offer promotional codes and discounts. Unless stated otherwise, promotional codes cannot be combined with any other offer and hold no cash value. Where we advertise a promotion with a specific end date, we will honour that date.
Current promotion — code "20NOTE":
Entitles the customer to $20 (NZD) off their first payment of a training program or their first month of 1-on-1 coaching.
Valid for new customers only and limited to one use per customer.
Must be entered at the time of purchase; the discount cannot be applied retrospectively.
Cannot be combined with any other discount, offer, or promotion.
Applies to the first payment only; all subsequent payments (including ongoing monthly coaching fees) are charged at the standard rate.
The promotion is valid until 30 December 2026, unless otherwise stated. We may extend the promotion at our discretion.
8. Your Responsibilities
You agree to provide accurate health and personal information, follow the guidance provided responsibly and within your own physical limits, and use the coaching app in line with its own terms of use. You are responsible for maintaining the confidentiality of your app login details and for all activity that occurs under your account.
9. Client Inactivity
You are responsible for engaging with the coaching service and completing the check-ins, workouts, and other activities required for your progress. Failure to use the service, or not engaging with it during a billing period, does not automatically entitle you to a refund, credit, or extension of the current billing period, except where required by law.
10. Results Disclaimer
Individual results vary and depend on many factors, including your starting point, consistency, effort, genetics, nutrition, sleep, and adherence to your program. While we are committed to supporting your progress, we do not and cannot guarantee any specific outcome or result.
11. Intellectual Property
All training programs, content, videos, materials, and resources we provide are owned by us or our licensors and are protected by intellectual property laws. They are provided for your personal use only.
Without our prior written permission, you must not:
share, lend, or distribute your programs to friends, family, or any other person;
upload, post, or publish our programs or materials online or on any platform;
sell, resell, licence, or otherwise commercialise our programs or materials;
give or share your app login or account access with another person;
copy, reproduce, or redistribute our videos, images, or written content;
use or reproduce our proprietary programming, materials, systems, or resources to create, market, or provide a competing product or service.
Breach of this clause may result in suspension or termination of your access to our services and may give rise to legal action.
12. Coaching App & Third-Party Services
Our coaching is delivered through a third-party app. Your use of that app is also subject to the app provider's own terms and privacy policy. We are not responsible for the availability, performance, or conduct of third-party platforms, though we will make reasonable efforts to support you in accessing our services.
13. Consumer Rights
If you are a consumer in New Zealand, our services come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. Nothing in these Terms limits or excludes your rights under that legislation. Where we are permitted by law to limit our liability, our liability is limited as set out in the "Limitation of Liability" section below.
14. Limitation of Liability
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, or consequential loss arising from your use of our services. Nothing in these Terms excludes, restricts, or modifies any right, remedy, guarantee, or liability that cannot lawfully be excluded or restricted under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986. To the extent permitted by law, our liability will be limited to the remedies available under applicable law.
15. Privacy
We collect, use, store, and disclose personal information in accordance with our Privacy Policy and applicable New Zealand privacy laws. Our Privacy Policy explains how we handle your personal information and is available at Privacy Policy.
16. Termination
We may suspend or terminate your access to our services where you fail to make required payments, misuse our services, share or distribute our intellectual property without permission, engage in abusive or inappropriate behaviour, or otherwise materially breach these Terms.
Where appropriate, we will provide reasonable notice and an opportunity to remedy the breach. Where we terminate your coaching due to a breach by you, any refund or credit will be determined in accordance with these Terms and applicable New Zealand law. Termination does not affect any rights or obligations that accrued before termination.
17. International Customers
Our services are provided from New Zealand. If you purchase from outside New Zealand, you do so on the basis that these Terms and the laws of New Zealand apply. All prices are in NZD unless stated otherwise, and you are responsible for any currency conversion costs and any taxes, duties, or charges that apply in your own country.
18. Changes to These Terms
We may update these Terms from time to time. The version published on our website at the time of your purchase applies to that purchase. We encourage you to review these Terms periodically.
19. Governing Law
These Terms are governed by the laws of New Zealand, and any disputes will be subject to the jurisdiction of the New Zealand courts.
20. Contact Us
If you have any questions about these Terms, please contact us:
PlatinumPT Email: Shaun@platinumpt.co Website: www.platinumpt.co
These Terms & Conditions are provided as a general template and do not constitute legal advice. We recommend having them reviewed by a qualified legal professional before publishing to ensure they meet your specific circumstances and comply with all applicable laws.